4505 Bandini Blvd, Vernon, CA 90058
To our valued customers,
We are receiving an unprecedented number of phone and email inquiries regarding recent shipping delays. Our customer service team is doing everything possible to respond within 2-3 business days and decrease the wait time on our toll-free number.
The reasons behind the recent shipping delays are two-fold. First, global shipping volume has increased during the COVID-19 pandemic and has put a strain on the world’s ports and logistics networks. Bottlenecks are occurring at multiple points and are delaying both inbound and outbound shipments.
Second, severe weather conditions across the United States may create substantial disruptions for our carriers. Even when origin or destination locations are not directly impacted, disruptions along the routes can cause delays.
We are working with our logistics partners to provide the highest quality service while maintaining the safety and well-being of their delivery teams. We ask for your patience as our carriers navigate these difficult circumstances and thank you for your understanding.
We accept Visa, American Express, MasterCard, and Discover. You can also speak to our accounting department about receiving credit terms.
Our furniture typically ships on floorload via LTL or FTL carriers. We offer a Freight Cap Program that guarantees your rate once you meet an established minimum requirement. *We must be notified in advance of any special delivery requirements (e.g. lift gate service, delivery appointment, etc.) as additional charges will apply. Our online checkout process provides you with real time costs and estimated shipping times. You can also contact customer service for custom shipping options.
*Freight Cap Program excludes any location requiring ferry transport, tendering to an agent, or if our carrier of choice deems the area as non-53’ trailer accessible. Delivery addresses must be able to receive a 53’ trailer. This is subject to our carrier’s determination. Certain areas within qualifying states will be excluded. Classic Home will advise in those cases. The Freight Cap Program will not be available within certain areas. In these instances, a freight quote will be provided prior to shipping.
Once your order is confirmed, account status, and payment method are verified, in stock product will ship within 3 – 5 business days. New or out-of-stock product require longer lead time. Daily Inventory levels, including incoming quantities, are updated live on our website at final checkout in the cart. *This offer excludes any location requiring ferry transport, tendering to an agent, or if our carrier of choice deems the area as non-53’ trailer accessible. Delivery addresses must be able to receive a 53’ trailer. This is subject to our carrier’s determination. Certain areas within qualifying states will be excluded. Classic Home will advise in those cases. The Freight Cap Program will not be available within certain areas. In these instances, a freight quote will be provided prior to shipping.
Will call pick up is by appointment only. Your Account Specialist or Territory Sales Manager will contact you to schedule an appointment once we send your order acknowledgement. Your pick-up date must be scheduled for at least two full business days after date of acknowledgement, depending on order volume. Please provide 24-hour notice if you need to make a change. Our pick-up hours are Monday-Friday, 7am-4pm PST. See our Will Call policy for full details.
Approval of new ecommerce business is at the discretion of management.
All damage claims must be made within 7 days of receipt of shipment. Will call orders must be inspected at time of pick up. All returns must have an claim number. Unauthorized returns will not be accepted. Returns of undamaged product must be pre-authorized and will be assessed a 20% restocking fee + freight returned costs.
Submit claim, product images, and reason for return directly from your account page. A Claim Specialist will follow up within 3 – 5 business days.
We have hundreds of ready to ship products on our website. Use the Quick Ship filter while browsing to our shop in-stock pieces.
Our direct container program ships products straight from our factories to your location, offering you substantial discounts on hundreds of products. Ask your sales representative for further details.
I have purchased from you before. Do I need to create a new account?
I have not received my account activation email.
I received the verification email, but the link is no longer valid.
I submitted my information and received an error message.
I registered as a new customer but have purchased from you before. What should I do?
I had an account on your previous website but never purchased. Do I need to create a new account?
I am new to Classic Home and would like to shop. Do I need to create an account?
Team is where you create web accounts for other people in your business or for clients who are interested in purchasing from you and want to browse products online. Every person you add must be assigned a member profile, each one providing a different level of access to website features. If you had multiple accounts on our previous website, create and manage new ones through Team.
Create a curated website experience through six preset user profiles.
Log in to our website through your team members’ accounts to add recommended pieces to their projects, favorite list or cart.
Save projects in your account as .PDF files with your company’s logo and contact information.
You must have an Admin member profile to upload your company logo and update your contact information. To do this:
All other shopper profiles can update contact information only through their Account page. To do this:
Save projects in your account as shareable .PDF sales sheets. To do this:
To Sort Projects
Sorting Products within Projects
I tried to order an out-of-stock item, but the site didn’t let me add it to my cart.
I found bugs or errors on the site. Should I report them?
I always receive errors when trying to complete basic functions like completing checkout, seeing product pricing, or adding members to my Team. What should I do?