Contact Us

Corporate Headquarters

4505 Bandini Blvd, Vernon, CA 90058

(323) 266-8993

Customer Care

We accept Visa, American Express, MasterCard, and Discover. You can also speak to our accounting department about receiving credit terms.

Our furniture typically ships on floorload via LTL or FTL carriers. We offer a Freight Cap Program that guarantees your rate once you meet an established minimum requirement. *We must be notified in advance of any special delivery requirements (e.g. lift gate service, delivery appointment, etc.) as additional charges will apply. Our online checkout process provides you with real time costs and estimated shipping times. You can also contact customer service for custom shipping options.

*Freight Cap Program excludes any location requiring ferry transport, tendering to an agent, or if our carrier of choice deems the area as non-53’ trailer accessible. Delivery addresses must be able to receive a 53’ trailer. This is subject to our carrier’s determination. Certain areas within qualifying states will be excluded. Classic Home will advise in those cases. The Freight Cap Program will not be available within certain areas. In these instances, a freight quote will be provided prior to shipping.

Once your order is confirmed, account status, and payment method are verified, in stock product will ship within 3 – 5 business days. New or out-of-stock product require longer lead time. Daily Inventory levels, including incoming quantities, are updated live on our website at final checkout in the cart. *This offer excludes any location requiring ferry transport, tendering to an agent, or if our carrier of choice deems the area as non-53’ trailer accessible. Delivery addresses must be able to receive a 53’ trailer. This is subject to our carrier’s determination. Certain areas within qualifying states will be excluded. Classic Home will advise in those cases. The Freight Cap Program will not be available within certain areas. In these instances, a freight quote will be provided prior to shipping.

Download the full terms and conditions for Classic Home's Freight Cap Program.

Will call pick up is by appointment only. Your Account Specialist or Territory Sales Manager will contact you to schedule an appointment once we send your order acknowledgement. Your pick-up date must be scheduled for at least two full business days after date of acknowledgement, depending on order volume. Please provide 24-hour notice if you need to make a change. Our pick-up hours are Monday-Friday, 7am-4pm PST. See our Will Call policy for full details.

Approval of new ecommerce business is at the discretion of management.

All damage claims must be made within 7 days of receipt of shipment. Will call orders must be inspected at time of pick up. All returns must have an claim number. Unauthorized returns will not be accepted. Returns of undamaged product must be pre-authorized and will be assessed a 20% restocking fee + freight returned costs.

Submit claim, product images, and reason for return directly from your account page. A Claim Specialist will follow up within 3 – 5 business days.

  • Click on Claims tab
  • Click on the order you want to submit a claim against from the drop-down menu
  • Check the box next to the item(s) you want to return
  • Answer questions about the product(s)
  • Upload product photos
  • Click “Submit Claim” button
  • You will automatically receive a submission confirmation email
  • A Claim Specialist will follow-up with you within 3 – 5 business days

We have hundreds of ready to ship products on our website. Use the Quick Ship filter while browsing to our shop in-stock pieces.

Our direct container program ships products straight from our factories to your location, offering you substantial discounts on hundreds of products. Ask your sales representative for further details.

General Registration

I have purchased from you before. Do I need to create a new account?

  • Yes, visit our registration page and complete the Express Register form.
  • You’ll receive a verification email within 1-2 business days with instructions on how to complete your registration.
  • If you did not receive an email it is because we are experiencing technical difficulties with our verification email system. Please view the Express Registration section for additional details.

I have not received my account activation email.

  • There is a chance your verification email was caught by your spam filter. Search your spam folder and inbox for an email from info@classichome.com.

I received the verification email, but the link is no longer valid.

  • For security purposes, the verification email is a one-time use link that expires within 24 hours.
  • If you’re unable to click the link before it expires or accidentally closed out of the window, please reapply for express registration again. A new activation email will be resent to you.

I submitted my information and received an error message.

  • Please double check that you typed your customer number and email address correctly without any extra spaces before or after anything you typed. Then, resubmit your registration information.
  • If you still receive the error message, try registering with another email address you believe is associated with your account.
  • If this second address is successful, check the email for an account verification link within 1-2 business days and follow the instructions.
  • Once logged into the account, you can add additional members using Team.
  • If the second email was not successful, send an email to info@classichome.com with your customer number and email address you believe are associated with the account. Someone from our customer service team will get back to you within 1-2 business days.

I registered as a new customer but have purchased from you before. What should I do?

  • We will link your previous account with your new one during the approval process. During that period, however, your previous login information will not work. Please call customer service at 323-266-8993 to expedite your approval so you can log in to our site.

I had an account on your previous website but never purchased. Do I need to create a new account?

  • Yes, your previous website account was not transferred over to our new website.
  • Visit our registration page and complete the full registration form.
  • Allow 1-2 business days for us to review your registration information.
  • Once approved, you will receive an email with instructions on how to complete your registration and log in to your new account.

I am new to Classic Home and would like to shop. Do I need to create an account?

  • Yes, visit our registration page and complete the full registration form.
  • Allow 1-2 business days for us to review your registration information.
  • Once approved, you will receive an email with instructions on how to complete your registration and log in to your new account.

Managing Your Website Account

  • Place cursor over the Account icon
  • Click on “Forgot Your Password
  • Enter your email and click “Submit” button
  • You will immediately receive an email to reset your password. Check your spam if you have not received the email
  • Click the link and reset your password
  • Use your email address and new password to log in
  • You will automatically receive a submission confirmation email
  • A Claim Specialist will follow-up with you within 3 – 5 business days
  • Click on your name at top right of window
  • Click on “Profile” from drop-down menu
  • In Price Markup, enter your markup multiplier
  • Check “Enable Markup Date Range” if you want to have markup visible for only a select amount of time
  • Set the beginning and end dates
  • Click “Save” button
  • Helpful Tip: Remember to turn off the markup button when you do not need it, if a date range is not preset by you, so that you default to your regular prices.

Team

Team is where you create web accounts for other people in your business or for clients who are interested in purchasing from you and want to browse products online. Every person you add must be assigned a member profile, each one providing a different level of access to website features. If you had multiple accounts on our previous website, create and manage new ones through Team.

Create a curated website experience through six preset user profiles.

Admin
  • Shows Returns
  • Shows Statements
  • Shows Order History
  • Shows Mark-up Pricing Feature
Presentation-Hidden Price
  • No Checkout
  • Hide All Pricing
Accounting
  • View Statements
  • View Returns
  • View Order History
Presentation-MSRP
  • No Checkout
  • Show MSRP Only
Buyer
  • Show Returns
  • Show Statements
  • Show Order History
  • Show Mark-up Pricing Feature
Presentation-Buyer
  • No Checkout
  • Show Returns
  • Show Statements
  • Show Order History
 
  • Log in to your account and click on the TEAM tab on the right side of your screen
  • Click on the “Add New Member” button
  • Fill in the fields and choose profile for the new member
  • Click on “Add Member” button at bottom of form
  • The new Member is now saved to your account. They will automatically receive an email inviting them to verify their account and create a new password
  • In TEAM tab, choose the member whose role you want to change
  • Click on “Edit Member” located at the right end of their contact entry
  • In Edit Member window, click on down arrow in Role field
  • Click on desired profile for member
  • Click “Confirm” to save changes
  • In TEAM tab, click on “Edit Member Profile” button
  • Click on “Add New Member Profile” button
  • Type new profile name in top field
  • Check the boxes you want the member to access
  • Click the “Confirm” button to save the new profile
  • Use Change Member Profile instructions to assign new profile

Log in to our website through your team members’ accounts to add recommended pieces to their projects, favorite list or cart.

  • Move the cursor over your name and click on “Team” in the drop-down menu.
  • Scroll down to find the member you want to impersonate and click on “Impersonate” to the right of their name.
  • The member’s name will show up at the top right corner of our website instead of yours. Anything you do on the website will be done as your team member and saved on their account.
  • Add pieces to their projects or favorite list or change their markup price.
  • Click “(sign out)” at the bottom of any screen to return to your account.

Branded PDFs

Save projects in your account as .PDF files with your company’s logo and contact information.

You must have an Admin member profile to upload your company logo and update your contact information. To do this:

  • Move your cursor over your name and click on “Team” in the main menu.
  • Click “Choose File” button located in PDF White-Labeling box.
  • Choose and click image file on your computer that you want to replace Classic Home logo.
  • Click “Open” in Choose File dialogue box.
  • Enter your contact information in “Add Your Company Information” window.
  • Click “Confirm” button.
  • Any project you download will have updated image and contact information at top of first page.

All other shopper profiles can update contact information only through their Account page. To do this:

  • Move your cursor over your name and click on “Account” in the main menu.
  • Scroll to PDF White-Labeling box.
  • Type in desired contact information.
  • Click “Confirm” button.
  • All projects will now have updated contact information listed at the top of the first page.

Save projects in your account as shareable .PDF sales sheets. To do this:

  • Move your cursor over your name and click on “My Projects” in the main menu.
  • Click on a project that you want to save as a .PDF
  • Click on “Download PDF” at top right of the project page.
  • Open your computer’s Download folder to find the project builder.PDF file.

Projects

  • Click on the “MY PROJECTS” tab at the top of your screen
  • Click on “+CREATE NEW PROJECT” BUTTON.”
  • Enter name for your project
  • Click on “CREATE” button
  • Browse and shop website for product to add to your project
  • While on a product page, move cursor over “ADD TO A PROJECT.”
  • Choose a project to add the item to or create a new project
  • If you create a new project while on a product page, you will then have to add the product to the new project

Categories

  • Created: Ascending (most recent first)
  • Created: Descending (oldest first)
  • Project Name: A-Z
  • Project Name Z-A
  • Custom

To Sort Projects

  • Click on “My Projects” when in your My Account page
  • Click on the down arrow to the right of “Sort by”
  • Choose sort method
  • If you choose Custom, click, and hold on the project you want to reorder and drag and drop it to where you want it. It will stay wherever you place it.

Sorting Products within Projects

  • To sort products within a project, click on a project in the My Project window, then click on the down arrow to the right of “Sort by” in your project window
  • Choose sort method
  • If you chose Custom, click, and hold on the product you want to reorder and drag and drop it to where you want it. It will stay wherever you place it
  • Helpful Tip: All Projects and Wish lists can be turned into carts by selecting “add to cart”

Shopping & Browsing

I tried to order an out-of-stock item, but the site didn’t let me add it to my cart.

  • At this time, our site will not allow you to purchase pieces that are out of stock and do not have incoming inventory. We are looking to change this in the future to better serve your needs. Please contact your Account Manager and they will be able to assist you.

I found bugs or errors on the site. Should I report them?

  • We are regularly testing our site for errors and making updates. You do not need to report them.

I always receive errors when trying to complete basic functions like completing checkout, seeing product pricing, or adding members to my Team. What should I do?

  • Please send an email to info@classichome.com and include your customer number. Someone from our customer service team will get back to you within 3 business days.